Terms & Conditions

1 Who you are contracting with

This website, diamond-cleanings.co.uk, is run by DIAMOND CLEANING TRAINING ACADEMY NI LTD, a private limited company registered in Northern Ireland under company number NI727903, whose registered office is at Office 5b, 28 Townsend Enterprise Park, Townsend Street, Belfast BT13 2ES, United Kingdom. It trades as Diamond Cleaning Training Academy. In these terms “the academy”, “we” and “us” mean that company, and “you” means the person placing the order.

You can contact us by email at hello@diamond-cleanings.co.uk, or through the chat on this website.

2 How the contract is made

You place an order by going through the checkout and paying. The contract between you and us is made when your payment is confirmed; your order page then shows it. If we cannot accept an order, for example because of an obvious error in a price shown on the website, we will tell you and refund you in full.

If you buy as a consumer, you also have the legal rights described in sections 7 and 8. If you buy for a business, those consumer rights do not apply, and section 11 sets out the limits that apply to business buyers.

3 What you buy

You buy access to recorded online courses: digital content that is not supplied on a physical medium. A pathway is a set of several courses sold together. Each course is made up of:

• video lessons, streamed online;
• method cards and dilution charts, supplied as PDF files to download;
• check-your-understanding questions and an online end-of-course test.

The courses are self-study. They do not include a live tutor, scheduled classes, an in-person training day, a site visit, or any machines, chemicals or practice materials. The kit you need for practice is listed on each course page.

The description of each course on its course page is part of what we promise you. We may improve or update lessons over time, but a course will stay substantially as described when you bought it.

4 Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where it applies. The price you pay is the one shown in your cart and at checkout when you place the order.

Payment is handled by our payment services provider, which acts as the merchant of record, reselling the course to you, for the transaction. This means its name may appear on your receipt and on your bank or card statement, and it collects the payment and any tax due on it. You enter your card or wallet details on its secure payment page; we never see or store your full card details. The course, your access and everything else in these terms remain our responsibility.

If your card or account uses another currency, the payment page may show the price converted into that currency. The conversion is carried out by the payment services provider and may include a conversion fee, which is shown to you before you pay. Your own bank may also charge fees for payments in a foreign currency.

5 Access and your licence

We send your login details by email, to the address you paid with, within one working day of your payment. If they have not arrived after one working day, please check your spam folder and then contact us.

You can watch the video lessons and take the online end-of-course test for 24 months from the day we send your login details. The method cards and dilution charts you download are yours to keep after that.

We give you a personal, non-exclusive and non-transferable licence to use the course for your own learning, and to print and use the downloaded method cards and charts in your own work. Your login is for one learner only: you must not share it, sell it or let anyone else use it. We may suspend access that is clearly being shared, and we will tell you first.

Team purchases. If you buy more than one place on a course, each place purchased is for one learner. Tell us the name and email address of each learner and each will receive their own login.

To use the courses you need an internet connection, a device with an up-to-date web browser, and a way to open PDF files. We aim to keep the courses available at all times, but access may occasionally be interrupted for maintenance or for reasons outside our control.

6 Certificate of completion

When you complete a course’s online end-of-course test within your access period, the academy issues you a certificate of completion for that course. It records that you completed our course. It is not an external accreditation, a licence or a regulated qualification, it is not awarded by any outside body, and it does not certify you as competent for any particular job. Whether you take on a job, and how you do it, is your decision.

7 Your right to cancel

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days from the day the contract is made to cancel it without giving a reason.

For digital content, that right ends once the supply of the content has begun with your express consent and your acknowledgement that you will lose the right to cancel. The checkout asks you for that consent and acknowledgement before you pay. Supply begins when you first open the course. So you can cancel within 14 days for a full refund until you open the course; after that, the right to cancel no longer applies.

To cancel, email hello@diamond-cleanings.co.uk with your name and the email address you paid with, and say that you want to cancel. You do not have to give a reason. We will refund the full amount you paid within 14 days of hearing from you, to the same payment method, through our payment services provider. We do not charge a fee for cancelling.

8 If something is wrong with a course

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a course does not meet those standards, for example a lesson will not play or a file is missing, tell us and you are entitled to have it repaired or replaced. If we cannot do that, or cannot do it within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which can be a full refund.

If digital content we supply damages your device or other digital content, and this happens because we did not use reasonable care and skill, we will either repair the damage or pay you compensation.

Nothing in these terms affects your legal rights. For free advice on your rights you can contact Consumerline (Northern Ireland) or Citizens Advice.

9 Safety, and work you carry out

The courses teach methods and chemistry that apply to many surfaces, but every product, machine and surface is different. Whenever you use what you have learned:

• follow the manufacturer’s instructions and the safety data sheet for every product and machine, including the protective equipment they specify;
• test the product and the method on a small hidden area first, and let it dry before you judge the result;
• work in a ventilated space and never mix products unless the manufacturer says you may.

You are responsible for the work you carry out for clients and on your own property, for the prices and promises you give, and for having suitable insurance. The academy is not liable for damage, loss or claims arising from work you carry out for clients.

10 Intellectual property

The courses, including the videos, method cards, charts, questions, text and the design of this website, belong to the academy or are used under licence. Apart from the licence in section 5, you must not copy, record or download the videos, or upload, share, sell or publish any part of a course, or use it to teach or train others as a paid or unpaid service.

11 Our liability

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of that. Loss or damage is foreseeable if it is obvious that it will happen, or if you and we both knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for your rights under the Consumer Rights Act 2015, or for anything else that cannot be limited or excluded by law.

If you buy for a business, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity, and our total liability to you in connection with an order is limited to the price paid for that order.

12 Complaints

If you are unhappy with anything, please email hello@diamond-cleanings.co.uk and tell us what happened and what you would like us to do. We reply within one working day and will try to put things right quickly. If we cannot resolve it between us, you can get free advice from Consumerline (Northern Ireland) or Citizens Advice.

13 Governing law

These terms are governed by the law of Northern Ireland, and disputes may be brought in the courts of Northern Ireland. If you are a consumer living in England and Wales or in Scotland, you may also bring proceedings in your own courts, and you keep the protection of the mandatory consumer law where you live.

14 Changes to these terms

We may update these terms, for example when the law changes or we change how the courses work. The terms that apply to your order are the ones shown on this page when you placed it. The date at the top shows when this page last changed.